Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support within 7 days of receiving your order. We will work with you to resolve the issue promptly.
Product Descriptions: We make every effort to provide accurate and detailed product descriptions. If you have any questions or concerns about a product, please reach out to our customer support team before making a purchase.
Cancellation Policy: Once an order is placed, it cannot be canceled or modified. Please double-check your order before confirming the purchase.
Refund Policy: Refunds will only be issued in the case of a canceled order, if we are unable to fulfill your purchase or if your item arrives damaged or defective due to our error on our part. If you have not received your delivery after the 4-6 week period delivery notice, please also email sales@susanfangofficial.com to proceed further action.
Refunds will be processed using the original payment method.
By completing a purchase with us, you acknowledge and agree to abide by our no-return policy. We appreciate your understanding and cooperation.
If you have any questions or need assistance, please contact our customer support team at sales@susanfangofficial.com.