Delivery and Returns
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Final Sale: As all our pieces are made in our Atelier by our small team of craftspeople on a made to order basis, all sales are final and we do not accept returns or exchanges. Please ensure that you are confident in your selection before completing your purchase.
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Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support within 7 days of receiving your order. We will work with you to resolve the issue promptly.
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Product Descriptions: We make every effort to provide accurate and detailed product descriptions. If you have any questions or concerns about a product, please reach out to our customer support team before making a purchase.
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Cancellation Policy: Once an order is placed, it cannot be canceled or modified. Please double-check your order before confirming the purchase.
- Shipping: All of our pieces are crafted in our Atelier studio by our small team on a made-to-order basis. Therefore, your product may take up to 4-6 weeks to arrive at its destination.
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Refund Policy: Refunds will only be issued in the case of a canceled order, production delays or if we are unable to fulfill your purchase. Refunds will be processed using the original payment method.
By completing a purchase with us, you acknowledge and agree to abide by our no-return policy. We appreciate your understanding and cooperation.
If you have any questions or need assistance, please contact our customer support team at hello@susanfangofficial.com.
